Application Support Engineer

Company Details

Carbon is a pan-African digital bank with a mission to provide friction-free finance to its customers. Carbon promises to play a fundamental role in its customers’ lives where ever they are, and with flexible solutions. We pride ourselves on our efficiency and with just $10mm of equity raised in 2015, we have disbursed over $100m in loans and earned more than $30mm in revenue over the last 2 years.  We are employing to fill the job post below:

Employment Title: Application Support Engineer

Area: Lagos
Employment Type: Full-time
Department: Engineering – Infrastructure

What are we looking for?

  • As an application support engineer in the Platform team, you’ll get to work across a wide range of systems and environments to troubleshoot and help provide resolutions to issues faced by customers in our production environments.
  • As a team, we’re responsible for designing, building, and operating our physical data centres, all of our networking, the services we consume from AWS, and the software we run on top like Kubernetes, Cassandra, DynamoDB, and Terraform.
  • We’re investing a lot of up-front effort in building scalable, secure, and resilient systems, capable of supporting Carbon’s continued growth.

You should apply if:

  • The work we’re doing sounds exciting!
  • You’re passionate about Financial Services.
  • You’re familiar with some of our Platform technologies or specialize in just one part.
  • You want to help build, scale and operate a platform to support a product that you (and everyone you know) use or will use every day.
  • You’re keen to learn more about new technologies and the arcane inner workings of the financial industry.
  • You’re comfortable working in a team that deals with ambiguity.
  • You’re interested in distributed systems and writing resilient software.
  • You’re obsessive about customer experience and providing real-time solutions to production issues

We are looking for candidates who can meet the following criteria – We want to emphasize that we don’t expect you to meet all of the below but would love you to have experience in at least one area:

  • Experience in building robust, maintainable, scalable applications
  • Able to work comfortably in a team.
  • Experience investigating server-side applications built using JavaScript (Node.js) and Java (Spring Framework).
  • Experience with VMs, containers, and serverless computer platforms. (We use AWS for compute, e.g. EC2, ECS and Lambda)
  • Experience with networking, CDNs, HTTP, and TCP/IP basics. (We use Cloudflare, AWS VPCs and many of our services implement JSON and/or GraphQL APIs)
  • Experience with operating systems, configuration management, and “Infrastructure as Code”. (We use AMIs, Docker Images, Terraform)
  • Experience with monitoring applications (We use Amazon Cloudwatch, Datadog)
  • Experience with managing databases, caches, and message queues. (We use Postgres, DynamoDB, MongoDB, Redis, and Kafka)
  • Experience as a professional “DevOps”, “SRE” or “SysAdmin” roles
  • Experience working with programming languages (We mostly use NodeJS, Java or Scala but also Python, Javascript)
  • Ability to work with unfamiliar codebases, including internal, open-source, and 3rd party code we depend on.
  • Knowledge of micro-services (or SOA) and/or distributed systems.
  • Experience in Test Driven Development, Continuous Integration, and/or automated testing.
  • Understanding of basic financial and accounting concepts.
  • Ability to write JavaScript in TypeScript and/or ES6.


  • A great and upbeat work environment populated by a multinational team.
  • Potential to work in different geographies.
  • Health Insurance.
  • Life Insurance
  • Career development & Growth.
  • We are advocates of work-life balance and offer a remote working option.
Application Closing Date

Not Specified.

Recruitment Process

  • Call with People team
  • Case Study ( Assessment)
  • Interview.

Sounds interesting?

Please click the Apply For Job button below to get started

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