Credit Officer -6 Slots

Company Details

ENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. Also, a part of Fenix International, a next-generation energy company. We are employing to fill the job post below:

Employment Title: Credit Officer

Area: Gbako & Lavun – Niger, Offa & Baruten – Kwara, Bassa – Kogi, and Ogbomosho – Oyo
Department: Customer Finance
Reporting to: Head of Customer Finance

Job Purpose / Mission

  • Engie Energy Access is looking for dynamic, highly motivated and disciplined Senior Customer Finance Analysts with a passion for entrepreneurship, renewable energy and financial inclusion
  • This position is a key role within the Customer Finance Department of a fast-paced start-up at the front lines of renewable energy and mobile payment technology
  • This role requires individuals to work under limited supervision, perform duties associated with locating unreachable customers, direct interaction with customers and where need be deactivate non-paying customers while giving good customer experience.

Responsibilities, Deliverables and Activities

Key Responsibilities:

  • Customer engagement – Bouncebacks & Repossessions for defined customers
  • Customer engagement – Customer surveys based on different parameters.

Deliverables and Activities:

  • Mobile Money Development – Build Mobile Money Network is defined locations
  • Mobile Money Development – Develop and implement migration plan of new and existing customers to Mobile Money payment channels
  • Continuous improvement of Customer Finance field processes
  • Overall Responsibility for Credit performance in assigned locations.

Required Skills & Experience

  • Degree or diploma in a relevant field
  • Knowledge of the service area geographies
  • Skilled in both verbal and written communications
  • Skilled in customer relations, negotiations and problem solving
  • Ability to establish and maintain effective working relationships with internal and external customers
  • Demonstrated high levels of maturity
  • Team player who is able to work independently
  • Demonstrated honesty and integrity
  • Fluency in English and local language(s) in assigned region.

Highly Desired Skills:

  • Experience with excel and Powerpoint added an advantage
  • Community work experience.
Application Closing Date

Not Specified.

Sounds interesting?

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