Digital Channels Support Officer

Company Details

First Bank of Nigeria Plc {FirstBank} is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services.  We are employment to fill the job post of:

Employment Title: Digital Channels Support Officer

Job Identification: 362
Area: Lagos

Job Description

  • Review onboarding documents and implement them on the required platforms
  • Resolve all first mobile/Firstmonie/USSD/online banking profile management issues
  • Token management and dispatch
  • Escalate issues requiring a higher level of support
  • Merchant and corporate profile admin support on digital channels
  • Digital channel and ATM monitoring


  • Minimum Education: First level Degree in any discipline


  • At least 2 years experience and willingness to learn is key recruitment criteria. Aptitude for web applications is an advantage.
Application Closing Date

16th November 2021.

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