GNOC Service Desk Engineer {Level 1} – 2 Slots

Company Details

MainOne Cable is a leading facilitator and preferred provider of innovative telecom services and network solutions such as Connectivity and Data Center Solutions to Telecom operators & Internet Service Providers (ISPs).  A job in MainOne is different from any other you have had. With joining MainOne you'll be challenged, inspired and proud as you become a part of something big. We are employing to fill the job post below:

Employment Title: GNOC Service Desk Engineer {Level 1}

Area: Lagos
Department: Technical
Job Type: Permanent
Slots: 2 Openings

Responsibilities

  • First point of contact for customers.
  • The key resource for driving the Circuit ID change (old to new) implementation process.
  • Answer all network support related telephone calls and email acknowledgement.
  • Maintain and ensure full compliance with all MainOne NOC processes and procedures.
  • Ensure customers are duly informed of all planned maintenance activities when assigned.

Qualifications, Skills & Competencies

  • HND / B.Sc in Information Technology / Electrical & Electronics Engineering / Computer Science or any other related discipline.
  • Minimum Years of Experience: 3
  • Knowledge of Microsoft Office packages and other computer applications such as trouble ticketing.
  • Industry experience in a customer-facing unit/department is preferred.
  • Ability to understand Main One’s products and processes.
  • Eager and quick to learn.
  • Good communication skills (Written & Verbal).
  • Capable of multi-tasking, good time management and prioritization of workload.
  • Ability to assess and prioritize faults and respond or escalate accordingly.
  • Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge.
  • Actively encourage strong working relationships with other teams.

Demands of the Job

  • Ability and willingness to work round the clock when required and meet tight deadlines.
  • Ability and willingness to fill in for shift rounds when required.
Application Closing Date

Not Specified.

Sounds interesting?

Please click the Apply For Job button below to get started

To apply for this job please visit career.mainone.net.

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