GNOC Service Desk Engineer {Level 1} – 2 Slots

Company Details

MainOne Cable is a leading facilitator and preferred provider of innovative telecom services and network solutions such as Connectivity and Data Center Solutions to Telecom operators & Internet Service Providers (ISPs).  A job in MainOne is different from any other you have had. With joining MainOne you'll be challenged, inspired and proud as you become a part of something big. We are employing to fill the job post below:

Employment Title: GNOC Service Desk Engineer {Level 1}

Area: Lagos
Department: Technical
Job Type: Permanent
Slots: 2 Openings


  • First point of contact for customers.
  • The key resource for driving the Circuit ID change (old to new) implementation process.
  • Answer all network support related telephone calls and email acknowledgement.
  • Maintain and ensure full compliance with all MainOne NOC processes and procedures.
  • Ensure customers are duly informed of all planned maintenance activities when assigned.

Qualifications, Skills & Competencies

  • HND / B.Sc in Information Technology / Electrical & Electronics Engineering / Computer Science or any other related discipline.
  • Minimum Years of Experience: 3
  • Knowledge of Microsoft Office packages and other computer applications such as trouble ticketing.
  • Industry experience in a customer-facing unit/department is preferred.
  • Ability to understand Main One’s products and processes.
  • Eager and quick to learn.
  • Good communication skills (Written & Verbal).
  • Capable of multi-tasking, good time management and prioritization of workload.
  • Ability to assess and prioritize faults and respond or escalate accordingly.
  • Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge.
  • Actively encourage strong working relationships with other teams.

Demands of the Job

  • Ability and willingness to work round the clock when required and meet tight deadlines.
  • Ability and willingness to fill in for shift rounds when required.
Application Closing Date

Not Specified.

Sounds interesting?

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